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Purchase conditions


TERMS AND CONDITIONS OF PURCHASE

Introduction

The purpose of this document is to establish conditions of use of website https://www.torrerosa.com/, as well as conditions of donations and purchase of products through website.

Please read these TERMS AND CONDITIONS OF PURCHASE and PRIVACY POLICY carefully before using this website. You may print these terms and conditions if you wish. By using this website or placing an order through it you accept our TERMS AND CONDITIONS OF PURCHASE, as well as our PRIVACY POLICY, so if you do not agree, you should not use this website.

General information

In compliance with the duty to provide information set out in art. 10 of spanish Ley 34/2002 de 11 de julio, de Servicios de la Sociedad de la Información y del Comercio Electrónico, we hereby inform you that ownership of this website corresponds to:

Company name: LA TORRE ROSA 1987, S.L.
VAT nr: B62006531
Business address: C/ Francesc Tàrrega, 22, 08027 Barcelona
E-mail: info@torrerosa.com

Registration in the Mercantile Registry of Barcelona, Volume 31798, Invoice 14, Sheet B-196724, 1st inscription.

Use of site

By using this website, make a donation and/or placing orders through it, you agree to the following:

  • Use this website solely for the purpose of make donations, viewing products and placing orders.
  • Do not place any fraudulent or false donation / order. If a donation / order is reasonably believed to be fraudulent. La Torre Rosa 1987, S.L. is entitled to cancel it and inform the relevant authorities.
  • You have legal capacity to enter into contracts (you declare to be over 18 years old).
  • Provide your contact details in a truthful and accurate way in order to be able to accept your donation or ship orders.

Protection of personal data

La Torre Rosa 1987, S.L. informs you about its policy regarding processing and protection of personal data that may be collected by browsing, making a donation or buying products through privacy policy. You can access privacy policy from website at any time.

Product description.

The description of each product is the one that can be seen on the page of each product in the store.

Product availability.

Orders of physical products (t-shirts, key chains, bags, etc.) are subject to availability. If there are difficulties regarding the supply of products or if there are no items left in stock, LA TORRE ROSA 1987, S.L will inform you of such a circumstance, either by mail or by phone, and will reimburse you for any amount you may have paid for the product or products. unavailable or exchange the product for another of the same value, as you decide.

Downloadable product orders (gift vouchers) are not subject to availability. There is no stock on them and they are always available.

Product prices.

All current taxes are included in the prices of the items, but shipping costs are not included, which will be added to the total amount. LA TORRE ROSA 1987, S.L reserves the right to modify prices at any time, although the products will be invoiced based on the price in force at the time the order is placed (subject to product availability).

The purchase order will indicate both the total price of the product/products, including VAT and the corresponding shipping costs, as indicated in the following sections.

The applicable VAT rate will be that legally in force at all times depending on the specific item in question.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories.

Shipping costs.

Shipping costs amount to:

For the “Torre Rosa bag”:

Normal letter: €2.70, Certified letter: €6.45, and Local collection: No shipping costs.

Shipping costs included for the rest of the products.

In the case of downloadable products, no shipping costs will be charged.

How to place an order.

To place an order you must select the desired item or items. Once you have selected all the items you want, they will be added to your shopping cart. The next step will be to process the order and make the payment. To do this, you must follow the steps that are requested on the website and follow the purchase instructions that appear on the screen. You will only be asked for the data necessary for the purchase and subsequent delivery of the order. Before formalizing the purchase, you must EXPRESSLY ACCEPT these conditions, as well as the privacy policy.

In case you prefer to make the payment by bank transfer, the platform will indicate the necessary data to make it.

The data recorded by the website or the receipt of the bank transfer constitute proof of the transactions carried out. You will receive order confirmation by email.

The order is not formalized until the process is finished, which will happen when you have made the payment. Clicking on “Place the Order” or sending the bank transfer implies that you acquire and pay for the selected items. This step is a binding commitment.

There are no purchase limits. You can place the order for the number of items you want, with no established minimums or maximums.

Right to cancel an order.

La Torre Rosa 1987, S.L. reserves the right to refuse an order from a customer with whom there is a dispute.

In addition, La Torre Rosa 1987, S.L. has the right to refuse or cancel an order for justified reasons, such as, for example:

  • Due to an error in billing information (incorrect or impossible to verify).
  • If there is suspicion of fraud with bank card.
  • If it is not possible to send it to indicated address.
  • If there are reasons to suspect that user is not an end consumer.
  • If user is under 18 years of age.
  • If full payment has not been made.

Payment method.

You can use as a means of payment: bank card, Paypal or bank transfer.

In the case of payment by card, the total amount of the order, which will include the shipping costs that apply depending on the case, will be charged to your checking account at the time of purchase.

Through payment by card and in the event that any incident occurs during the process (for example, that the terminal reports the denial of the card), the order will be canceled automatically. The bank card payment system is made through the Redsys payment gateway.

By clicking on “Place the Order”, you are confirming the payment of the order, as well as that the credit card is yours. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, the order will be canceled automatically, informing you of said cancellation.

LA TORRE ROSA 1987, S.L reserves the right not to send the order until it has been fully paid by you.

By paying by bank transfer you will receive, along with your order confirmation, an e-mail with the bank details of LA TORRE ROSA 1987 SL. You must use the order number as a payment reference.

The order will not be processed until the amount has been received in our bank account.

It is very important that when making the transfer you indicate the order number in the subject, as well as your name and surnames, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by e-mail info@torrerosa.com But, in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

All possible exchange and bank commissions are at your expense.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always notify your bank of taking charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, LA TORRE ROSA 1987 SL could paralyze the shipment of your order by not receiving the full amount of it.

By paying by Paypal

It allows you to send payments on the Internet in a safe and comfortable way. PayPal’s network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. .http://www.paypal.com./

Only payments in EUROS are accepted.

Delivery.

The products will be sent to the address you have indicated.
The delivery time ranges between 2 and 17 days (working days), from the day after the order is placed, by Post.
Orders received on Friday or holidays will be shipped the first following business day.

During the Christmas holidays, these delivery times could take longer than usual.

If for any reason there is a delay in shipping, we will notify you of the estimated delivery time.

Gift vouchers will be delivered by email or download from the customer after payment is made.

Once the package has been shipped, the delivery address cannot be changed.

For the “Torre Rosa Bag” the delivery time through CORREOS in the peninsula, Balearic and Canary Islands is:
Ordinary letter: 3-5 business days from when the order is placed (excluding weekends and holidays)
Certified letter: 2-5 business days from the date of placing the order (excluding weekends and holidays)

For all the following products, the delivery time varies depending on the availability of the stock of each product:
T-shirts and sweatshirts: 6-16 business days.
Posters: 4-12 business days.
Mugs: 4-19 business days.
Bottles: 9-19 business days.

It is not possible to specify the exact time of delivery.

If there is any error in your received order, contact us and we will inform you of the way to solve it at no cost.

The indicated deadlines will be respected as long as there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.

LA TORRE ROSA 1987 SL reserves the right to cancel the shipment of any order, proceeding to refund the amount paid, when:

– The destination of the shipment is for an area that is not covered by our transport agencies.

– When the shipping address has been altered or is untraceable.

– When after trying to locate the customer, it has not been possible to make the delivery. In this case, the amount will be refunded when the package is returned to our establishment.

For the purposes of these conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the moment in which you or a third party indicated by you acquires the material possession of the products, which is will prove by signing the receipt of the order at the agreed delivery address.

Impossibility of delivery.

If when attempting the delivery there is no one at the address provided, the courier will leave a note of arrival indicating how to arrange the new delivery.

If, finally, the order was returned by post due to the impossibility of delivering the package, you will have to pay for the new shipment.

If within 15 days, counting from the time your order is available for delivery, the order could not be delivered for reasons not attributable to LA TORRE ROSA 1987 SL, we will understand that you wish to withdraw from the contract and we will consider it resolved.

As a result of the termination of the contract, we will return all your payments received, including delivery costs, without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please, keep in mind that the transport derived from the resolution may have an additional cost, for which LA TORRE ROSA 1987 SL will be authorized to pass on the corresponding costs.

In case of impossibility of delivery of the gift vouchers for technical reasons, you must provide us with an email address where we can send you the downloadable product.

Cancellation of an order.

You can only cancel an order if it has not yet been shipped. If you want to cancel an order, send us an email to info@torrerosa.com with the number of the order to be canceled and a bank account number and we will refund the amount paid by bank transfer.

You have the right to cancel an order without giving any reason. This right is the right of withdrawal established by art. 102 el Real Decreto Legislativo 1/2007, de 16 de noviembre, which approves the consolidated text of the Ley General para la Defensa de los Consumidores y Usuarios and other complementary laws.

To cancel an order you can use the attached form (withdrawal form) or you can notify us by e-mail to info@torrerosa.com or by post to the address La Torre Rosa 1987, S.L. / C/ Francesc Tàrrega, 22, 08027 Barcelona.

If you send us an email or written communication, please include the details of your order to help us identify it.

Withdrawal period shall expire in 14 calendar days from the day on which you or a third party, other than the carrier, and indicated by you, acquired the material possession of the goods or, in the event that products making up the order are delivered separately, 14 calendar days from the day on which you or a third party, other than the carrier, and indicated by you, acquired the material possession of the last of the aforementioned products.

Once the right of withdrawal has been exercised, you must return products delivered to the address indicated La Torre Rosa 1987, S.L. / C/ Francesc Tàrrega, 22, 08027 Barcelona.), assuming costs of return. Please note that if you decide to return goods to us at postage due, we will be entitled to charge you for any costs we may incur.

The right to withdraw from contract shall apply only to those products that are returned in the same condition in which customer received them. No refund will be made if product has been used beyond the mere opening of it, products that are not in the same condition in which they were delivered or have suffered any damage, so you should be careful with product/s while they are in your possession. Please return item(s) using or including all original packaging with all tags. Please do not remove tags until you are sure you want to keep each item.

After examining the item, we will let you know if you are entitled to a refund. If return includes entire purchase, correct procedure has been followed and products are new and unused, we will proceed to refund total amount of purchase plus shipping costs within 14 days of receiving cancelled order.

If return only includes part of order, correct procedure has been followed and products are new and unused, we will only refund you returned products value, excluding shipping costs.

In the case of downloadable products (gift vouchers, etc), you can only cancel an order if it has not yet been shipped. If you want to cancel an order, send us an email to carles@torrerosa.com with the number of the order to be canceled and a bank account number and we will refund the amount paid by bank transfer.

You have the right to cancel an order without giving any explanation. This right is the right of withdrawal established by Art. 102 el Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios and other complementary laws.

This right will not be applicable, among others, to “m) The supply of digital content that is not provided on a material support when execution has begun and, if the contract imposes a payment obligation on the consumer or user, when the following conditions are met: 1. The consumer or user has granted your prior consent to start the execution during the term of the right of withdrawal. 2nd. The consumer or user has expressed his knowledge that, consequently, he loses his right of withdrawal; and 3rd. The employer has provided a confirmation in accordance with article 98.7 or article 99.2.”, according to point m of Art. 103 of Real Decreto Legislativo 1/2007, de 16 de noviembre.

In the case of downloading the product, the aforementioned exception to the right of withdrawal will apply at the same time the purchased content is downloaded.

Return of defective products.

If you return products to us because they are defective or description do not correspond to products, we will refund you full price of products, together with shipping costs and cost of item returning.

Guarantee of purchased items

Offered contractual guarantee is established in Spanish Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Clientes y Usuarios.

Invoice for products purchased

You can request at any time a copy of corresponding invoices to be sent to him by electronic means or on paper, at your choice.

Customer service

For any questions, suggestions, claims or queries about our products, you can contact Customer Service by email info@torrerosa.com or by phone 933 408 854.

La Torre Rosa 1987, S.L. will respond to your request as soon as possible and, in any case, within one month. In the event that your request is not satisfactorily resolved, you may go to ordinary jurisdiction as indicated below.

Responsibilities

Access to and use of this website is at your own risk. It is not guaranteed by La Torre Rosa 1987, S.L.:

  • Infallibility, availability, continuity, non-existence of security deficiencies of website
  • That content of page or information that passes through it is free of viruses or other harmful elements, as well as errors, omissions or inaccuracies.
  • Possible damages or losses that may arise from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in operation of website.
  • Delays or blockages in use of this page caused by deficiencies or overloading of data processing centre, or damage that may be caused by third parties through illegitimate intromissions beyond La Torre Rosa 1987, S.L. control.
  • La Torre Rosa 1987, S.L. is exonerated from liability for any damage that you may suffer as a result of errors, defects or omissions in information provided, if it comes from other sources.

Mere access to website does not imply any type of commercial relationship between La Torre Rosa 1987, S.L. and you.

La Torre Rosa 1987, S.L. only supplies products for domestic and private use. You agree not to use product for commercial, advertising or resale purposes. La Torre Rosa 1987, S.L. has no liability for any loss of profits, loss of business, business interruption or loss of business opportunities you suffer.

Cession of rights and obligations.

Contract is binding on both you and La Torre Rosa 1987, S.L., as well as our respective successors, assignees and successors in title. You may not transmit, assign, encumber or otherwise transfer a contract or any of your rights or obligations under it without La Torre Rosa 1987, S.L.’s prior written consent. We may transmit, assign, encumber, subcontract or otherwise transfer a contract or any of our rights or obligations under it at any time during its term. For the avoidance of doubt, any such transmissions, assignments, encumbrances or other transfers will not affect any rights, if any, that you, as a consumer, may have at law, nor will it void, reduce or otherwise limit any warranties, express or implied, that we may have given to you.

Information and contents of website

Information displayed on website is current as of the date of last update. La Torre Rosa 1987, S.L. reserves the right to update/modify/remove information from this website at any time without notice.

Where the website contains links to other websites and materials from third parties, such links are provided for information purposes only and La Torre Rosa 1987, S.L. has no control over the content of those websites or materials. We therefore accept no responsibility or liability for any damage or loss arising from your use of them.

La Torre Rosa 1987, S.L. reserves the right to modify Terms and Conditions of Purchase. Changes made will not be retroactive. If you do not agree with changes, we recommend do not use our website.

Virus, hacking and other computer attacks

You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging programs or material.

You shall not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database connected to our website.

You agree not to attack this website.

Failure to comply with this clause could lead to the commission of infraction punishable by the applicable regulations. We will report any such breach to relevant authorities and we will cooperate with them to discover the offender identity.

Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or disruptive programs or materials that may affect your computer, computer equipment, data or materials as a consequence of use of this web page or content download from web or to which it redirects.

Intellectual property and copyright

You acknowledge and agree that all copyright, trademark and other intellectual property rights in and to any material or content provided as part of website shall remain at all times vested in La Torre Rosa 1987, S.L.. You may use such material only as expressly authorized.

Applicable law and jurisdiction

Website use and contracts products purchase through web shall be governed by spanish law. Any dispute arising out of or in connection with website use or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.