Purchase conditions

CONDITIONS OF PURCHASE

Information prior to the contractual process

This website www.torrerosa.com is owned by LA TORRE ROSA 1987 SL with NIF B62006531 and tax residence at C/ FRANCESC TARREGA 22 08027, BARCELONA

The General Conditions of Contract regulate the distance selling relationship between LA TORRE ROSA 1987 SL and the user or customer, in accordance with the legal provisions, especially Law 7/1998, of April 13, on General Conditions of Contract, Law 3/2014, of March 27 which amends the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

LA TORRE ROSA 1987 SL reserves the right to make any modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and will be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, LA TORRE ROSA 1987 SL reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is the sale of items, tickets and gift vouchers.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare to be of legal age and have the legal capacity to act necessary to access the website of LA TORRE ROSA 1987 SL and enter into a contract with them.

The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

To purchase our products, you can go to the corresponding section of our online store.

You can register as a user of the website to make the purchase online in the corresponding section on the website itself. In accordance with the applicable and current regulations on data protection, LA TORRE ROSA 1987 SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by LA TORRE ROSA 1987 SL, in order to process said actions by the user and manage subsequent actions derived from them.

Your data will be kept for the period strictly necessary to fulfil the aforementioned purposes, except for legal retention obligations.

We inform you that the legal basis for the processing of your data is the correct execution of the contract.

In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, by sending your request to the address mentioned above or to the e-mail info@torrerosa.com. You may contact the competent Control Authority to file the claim you deem appropriate.

During the purchasing process, you must identify yourself with the username and password provided. This information will not be publicised. You are responsible for keeping this information confidentially and are responsible for the identity and password obtained in the registration as a client, and not to transfer them to another person. You can modify the registered information at any time, in your client area. In this same section, you will have access to the history of your orders, this is only a consultation section, but its management is allowed, and the user can delete those records that he considers not necessary to view.

At the end of the purchase process, the customer will receive confirmation to the same email address. It is essential that during the purchasing process the user indicates a valid email. If you do not receive confirmation within 24 hours of completing your order, please contact LA TORRE ROSA 1987 SL on the customer service telephone number 933408854 or via email info@torrerosa.com

All the contents of the website are in Spanish, Catalan and English

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Special Offers and Validity

In cases of a product being on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations, LA TORRE ROSA 1987 SL offers information on all items for sale, their characteristics and prices. However, LA TORRE ROSA 1987 SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store feature a photograph and the essential characteristics, this is the information obtained from the manufacturer. The colour of the product, observable in the photograph is not binding. The same is identified in the characteristics.

Guarantees

All the products offered on the website enjoy the commercial guarantee of the supplier thereof. LA TORRE ROSA 1987 SL has an after-sales service, while the guarantee is in force, the customer may execute it by contacting the LA TORRE ROSA 1987 SL establishment, the after-sales service, by emailing info@torrerosa.com. If you have any doubts, you can contact the customer service telephone number 933408854 or by email at info@torrerosa.com. In the case of perishable products and you have received them in poor condition or expired, please contact us at info@torrerosa.com. It will be essential to follow the conservation instructions determined in the container itself, in addition to observing the expiration date, keeping, in any case, proof of purchase.

Prices

All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated (IGIC or IPSI).

Delivery and transport costs

LA TORRE ROSA 1987 SL informs that the shipping costs will be applied depending on the shipping area, size, weight, product measurements, as well as the amount of the order. The customer will be able to view the costs before making the purchase.

For the “Torre Rosa Bag” and the “Cocktail glass keychain”:
Regular letter: €2.70, Certified letter: €6.45, and Local collection: No shipping costs.
Shipping costs are included for the rest of the products.

Delivery times

For the “Torre Rosa Bag” the delivery time through CORREOS in the Iberian Peninsula, Balearic and Canary Islands is:
Normal letter: 3-5 business days from the order is placed (not counting weekends and holidays)
Certified letter: 2-5 business days from the order is placed (not counting weekends and holidays)

For the following products, the delivery time varies depending on the availability of stock for each product:
T-shirts and sweatshirts: 4 -17 business days.
Mugs: 10-14 business days.
Bottles: 10-14 business days.

Gift vouchers will be delivered by email or downloaded from the customer after payment is made.

Orders placed on weekends are processed on Monday, or if applicable the first non-holiday business day.

During the Christmas holidays, these delivery times could take longer than usual.

These delivery times are estimates and may be altered by different situations for which LA TORRE ROSA 1987 SL is not responsible nor will the customer be entitled to demand any compensation.

LA TORRE ROSA 1987 SL reserves the right to cancel the shipment of any order, proceeding to refund the amount paid, when:

– The destination of the shipment is for an area not covered by our transport agencies.
– When the shipping address has been altered or is untraceable.
– When after trying to locate the customer, it has not been possible to make the delivery. In this case, the amount will be refunded when the package is returned to our establishment.

Payment Methods

The customer may pay the amount of his order by choosing any of the following methods. During the purchase process you must indicate your choice:

– VISA or MASTERCARD credit card (American Express, China UnionPay, Diners Club, Discover, JCB, Maestro, Mastercard, VISA, VPay, GooglePay and ApplePay)

All operations involving the transmission of personal or banking data are carried out using a secure browser, a server based on standard security technology SSL (Secure Sockets Layer ). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card is entered directly onto the bank’s page, in the POS (Bank Point of Sale Terminal) and are not entered or registered in any LA TORRE ROSA 1987 SL server.

Also, the data on your credit card is entered directly onto the bank’s page, in the Virtual POS (Redsys) and are not entered or registered in any LA TORRE ROSA 1987 SL server. To pay, you will be connected directly to the Redsys electronic payment platform https://sis.redsys.es/sis/realizarPago.

For more information, you can consult the following link: http://www.redsys.es/

When paying with a VISA or MASTERCARD card, the following data will always be requested: the card number, the expiration date, and a Validation Code which coincides with the last three digits of the number printed in cursive on the back of your VISA or MASTERCARD card, thus offering more guarantees regarding the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its owner may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the provider and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will be obliged to LA TORRE ROSA 1987 SL to compensate for the damages caused as a result of said cancellation.

– Bank transfer

By selecting the bank transfer you will receive, together with the confirmation of your order, an e-mail with the bank details of LA TORRE ROSA 1987 SL. You must use the order number as a payment reference.

LA TORRE ROSA 1987 SL informs you that the order will not be processed until the amount has been received in your bank account.

It is very important that when making the transfer you indicate the order number in the subject line, as well as your name and surnames, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by e-mail at info@torrerosa.com. In any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

We must remind you that payment must be made in EUROS and that all possible exchange and bank commissions are your responsibility.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you notify your bank of taking charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, LA TORRE ROSA 1987 SL could block the shipment of your order by not receiving the full amount of it.

Possible exchange and bank commissions are borne by the customer.

Paypal allows you to send payments on the Internet safely and comfortably. PayPal’s network is built on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

For more information on PayPal. http://www.paypal.com./

Execution of the order

LA TORRE ROSA 1987 SL informs that the estimated delivery time can be consulted before placing the order, and at any time you can contact our customer service department, to know its status.

The availability of the products offered by LA TORRE ROSA 1987 SL may vary depending on customer demand. Although LA TORRE ROSA 1987 SL updates its stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, LA TORRE ROSA 1987 SL will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum term of 30 days. LA TORRE ROSA 1987 SL will be able to give the double option of supplying the customer without a price increase, a product with similar characteristics or of superior quality, or except for justified and demonstrable reasons by LA TORRE ROSA 1987 SL within this same period, repaying the payment for the cancelled order.

Right of withdrawal

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be made by notification by telephone to 933408854, by sending an email to info@torrerosa.com, sending your letter to our postal address C/ FRANCESC TARREGA 22 08027, BARCELONA, or through the withdrawal form.

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

Download withdrawal form

The Return of Goods

LA TORRE ROSA 1987 SL will be responsible for receiving the product.

The customer must return or deliver the product directly to LA TORRE ROSA 1987 SL, at the address C/ FRANCESC TARREGA 22 08027, BARCELONA, without undue delay, and in any case within a maximum period of fourteen calendar days from the date in which the right of withdrawal from the contract is formalized. The terms will be understood to have been met if the customer returns the product before the end of the period.

The customer will be responsible for the cost of returning the product.

Reimbursement of Payment

The reimbursement of the amount received by the client will be made using the same means of payment used by them unless otherwise stipulated.

LA TORRE ROSA 1987 SL will pay back the amount paid by the client within 14 calendar days from the date of receipt of the right of withdrawal.

LA TORRE ROSA 1987 SL may withhold the refund until it has received the product, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.

Returning defective products

In the event that the product is not received in good condition by the customer and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing LA TORRE ROSA 1987 SL of the reason for the return. through any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

LA TORRE ROSA 1987 SL undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the client wishes to file a claim, the establishment of LA TORRE ROSA 1987 SL is located at C/ FRANCESC TARREGA 22 08027, BARCELONA or via email info@torrerosa.com

Jurisdiction

Furthermore, LA TORRE ROSA 1987 SL reserves the right to present the civil or criminal actions that it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. LA TORRE ROSA 1987 SL is domiciled in Barcelona, ​​Spain.

LAST UPDATE: December 17, 2021